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Support

We’re here to help you get the most out of Shopit with our How To Videos, support articles and minimum performance SLAs

We like to go the extra mile.

Whether you are starting a new business, or migrating an existing one from another platform – we are here to help.

Every Shopit account gets free onboarding and migration support, as well as ongoing help and guidance to boost your business growth. 

  • Free Onboarding Support
  • Free Migration Services
  • Live Chat via your admin panel

Extremely patient, detailed and helpful

Ade

Helpful and informative, thanks

Georgina

Many thanks for answering my questions truly appreciated. Will go through your features and take it all in

Simon

API Documentation

If you need access to our API documentation to connect your front end site, or a third party integration with Shopit, you can find all required documentation here.

API Docs >

Feature Support

Shopit is provided with incredible functionality and reliability out of the box – more than any competitor platform we have assessed.

As you add API functionality to drive your business harder, we are on hand for any software issues or questions you may have. We can help you hook up custom APIs and integrations so that your business runs as efficiently as a well oiled engine.

Full details of what is covered by our support service including Service Level Agreement standards, and methods of communication can be find in our Shopit documentation.

Shopit Maintenance & Support Agreement >

Shopit Cloud Terms of Service >

World Class Support

Being a Google Technology Partner, Shopit benefits from world class hosting support for any resilience or scaling issues.

A range of hosting infrastructure support levels are offered based on the Service Level Agreement turnaround times offered by Google. Our Shopit Maintenance and Support Agreement is available to view online

Contact us with any further questions to ensure your peace of mind.

See Our Partners

Our Premier Partners – here to help you sell more, stock less, save money and improve your brand. All our Partners are carefully selected for their quality and reputation.

FIND A PARTNER >

Read the Blogs

Read our guide to starting your own e-commerce business, things you should consider when choosing a e-commerce platform and much more over on our blog page.

READ OUR BLOGS >

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