Frequently asked questions
Free Trial FAQs
How can I migrate from EKM?
As part of our free onboarding service, we will import your products and categories for you so you have real product data to play with. After that you can design the site yourself or utilise our great value Design Services
How does the free trial work?
Every customer that signs up for their 30 day free trial can test and play with every feature that Shopit develops. Once live, those features continue to be available to everyone on a Pay as you Grow basis.
How often do you release new features?
Our team are constantly building new features to add to the Shopit platform - shipping integrations, marketplace integrations, new design templates and more. Sometimes it's 2 per month, sometimes it's 10.
Can I cancel at any time?
Yes. If you decide you want to cancel your account you can do easily by contacting the team by email, and we will immediately cancel your account with no questions asked.
We're a B2B business - can you help us?
Shopit includes a number of B2B features available to all including: estimates/proformas, 30 day account payments, approved customers, volume discounting and more.
What if I get stuck?
Every new client has the opportunity of a free onboarding walkthough of each feature. We also offer standard and extended support contracts for those who demand more.
Payment Gateway FAQs
Why are your gateway rates so cheap?
Our Shopit Payments partners believe in what we are trying to do - enable more people to easily and affordably sell online. Retail Merchant Services have backed Shopit by offering very low rates to everyone, irrespective of turnover.
Can I sell to different currencies?
Both Shopit Payment gateway partners offer the ability to sell in over 100 currencies worldwide, paying out to you in any of 16 major currencies.
See the full list of currencies >
How fast can I get hold of my funds?
You can withdraw your cleared funds within 24 hours if required. There may be a small cost to do so (speak to your chosen provider).
Can I cancel at any time?
Once signed up with a payment gateway, you are subject to their contractual terms and conditions, which differ. You will need to check with your chosen gateway.
We have a shop, can you do ePOS hardware?
Shopit is already perfect for those who want to combine selling online with selling in store, and our payment gateway partners can also get you setup with hardware and great 'in person' rates
Where do I see my transactions?
We will give you direct access to your transactions portal where you can see all accounts. You will also see your paid orders in the Shopit admin from all sales channels created
See Our Partners
Our Premier Partners – here to help you sell more, stock less, save money and improve your brand. All our Partners are carefully selected for their quality and reputation.
Read the Blogs
Read our guide to starting your own e-commerce business, things you should consider when choosing a e-commerce platform and much more over on our blog page.