Support

Global Support

Shopit Cloud offers all of its ecommerce clients 24/7 support from our offices in the UK.

Whether you are a 24 hour operation or not, we offer round the clock monitoring, performance enhancement and resolution delivery so that your business stays online.

Feature Support

Shopit Cloud is provided with incredible functionality and reliability out of the box – more than any competitor platform we have assessed. And we’re rapidly running through our development roadmap to continue bringing you the most cutting edge business features you need.

As you add API functionality and drive your business harder, we are on hand for any software issues or questions you may have. We can help you hook up custom APIs and integrations so that your business runs as efficiently as a well oiled engine.

Full details of what is covered by our support service, the Service Level Agreement, and methods of communication can be find in our Shopit Enterprise documentation.

World Class Support

Shopit Cloud benefits from world class hosting support for any resilience or scaling issues. A range of hosting infrastructure support levels are offered based on the Service Level Agreement turnaround times offered by Google.

Contact us to ensure your peace of mind.